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Services
Recruitment Offices
FAQs
Knowledge Center
Accessibility tools
920002866

Hiring new workers

Categories

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General

Laborer interview

Recruitment (contracting)

Contract insurance

Contract complaints

Maarofa

Domestic Laborer Leasing Services

Direct Transfer Service

General

Laborer interview

Recruitment (contracting)

Contract insurance

Contract complaints

Maarofa

Domestic Laborer Leasing Services

Direct Transfer Service

Beta Version

Categories

What is the unified recruitment journey?

What is the expected period to respond to the recruitment request?

The visa application was rejected, what is the status of the recruitment application?

What are the payment methods available to pay the cost of recruitment?

In the case of contract cancellation within the first 5 days after payment, what is the procedure for returning the paid amount?

In the case of contract cancellation after 6 days or more since the payment, what is the procedure for returning the paid amount?

What is the AI-Powered Personal Interview Service?

What is the cost of the personal interview?

How can I pay for the personal interview service?

How can I conduct the personal interview?

What is the timeframe for the office to conduct the personal interview?

What happens if the personal interview is not conducted within the specified timeframe?

How can I view the result of the personal interview?

Can I conduct the personal interview during the recruitment process?

Can I conduct a personal interview for workers inside the Kingdom?

Can the personal interview request be canceled within the specified timeframe?

Will the personal interview results be hidden after a certain period of time?

What information is required about the domestic worker to request a personal interview?

What are the stages of recruitment through the unified journey?

I received a message stating receipt of recruitment offers, how can I offer it?

The visa application has been rejected after payment, how can I amend the application?

How can I follow up the recruitment application?

How can a contract be canceled?

How can I submit an application for a domestic worker visa for people with disabilities?

Is it possible to contract on previously issued visas?

Is it possible to contract if there is more than one visa issued for the same profession, country and destination?

How long does it take to respond to the request?

What are the payment methods for paying the contracting cost?

Are cancelation policies also apply when paying as installments?

What is the minimum and maximum contract value to benefit from the installment service?

What are the procedures that can be taken against the violated recruitment office/company?

How can I follow up the status of the refund request?

How can I know the refund amount?

Does the recruitment company/office guarantee the eligibility of the laborers chosen by the employer himself (pre-selected recruitment)?

Do laborers that were employed through private companies get picked up from airports?

Does the office/recruitment company have a maximum limit for recruitment?

What are the elements of the contract between the employer and the domestic laborer?

Can the employer terminate the contract during the trial period without any liability?

What steps are taken at the end of the contract in case of the death of one of the parties?

Can agents contract on behalf of their client in the office contracting service?

Is it possible to contract electronically using a visa issued by government Individual Offices?

What is domestic labor contract insurance?

Who benefits from insurance for domestic labor contracts?

Is insurance on domestic labor contracts mandatory on current laborers or when domestic labor transfer?

What is the process of contract insurance issue?

Can I issue insurance on current Laborer's contracts?

How can I complaint in case of recruitment office not paying the insurance cost to insurance company?

When the contract insurance policy should be issued?

When the contract insurance policy should be activated?

What is the validity period of the insurance policy?

Where can I find my laborer's insurance policies information?

When any problem occurs during the first 90 days, who is responsible for the compensations?

What are the included benefits of domestic labor contracts insurance?

How can I request compensation if I am eligible for compensation?

What is the process in case of claim rejection by the insurance company?

What is the process in case of conflict with insurance company on compensation amount?

Can I change the current insurance policy?

Can I cancel the contract insurance policy?

Can I refund the insurance amount for the remaining period in case of contract cancellation, domestic labor transfer and other?

What is health insurance for domestic laborers?

Who benefits from health insurance for domestic laborers?

Is health insurance for domestic laborers mandatory?

What is Complaint System?

How to raise a complaint?

How can I follow up on a complaint?

Is it possible to cancel the complaint after filing it?

How long it takes to resolve the ticket?

Is it possible to file a complaint against a rental office?

What procedure is followed if the office fails to respond within the 5-day period?

What are the complaint procedures for refunding the contract amount?

What is the OTP that the office sent you?

A contract has been signed with a recruitment agency through Walk-In service, how can I raise a complaint?

Can I raise a complaint on an expired contract?

How can the elderly file a complaint?

How can people with disabilities file a complaint?

Is it possible to raise a ticket on a paper-based contract?

What is the automated refund system?

What are the procedures to request a financial refund?

What is the estimated duration to receive the financial request?