Privacy policy

Acceptance of This Privacy Policy:

By using our website, you agree to the privacy policy, and accepting this policy means you agree to the following, including but not limited to collecting your personal data, processing your personal data, storing your personal data, disclosing and sharing your personal data with government entities as required by regulatory and legal requirements, and in accordance with the policies, regulations, and terms that govern the website.

Changes to This Privacy Policy:

You are responsible for regularly reviewing this policy and its associated policies to stay informed of any updates or changes we may make to this privacy policy. Your use of the website signifies your awareness and consent to the privacy policy and any ongoing modifications. Additionally, you are solely responsible for the completeness and accuracy of the data you enter through this website.

Data and Information We Collect:

By visiting our website, we may automatically collect and use the following data and information:

1. Personal data, this includes the information you provide when registering on our website or using our services, such as names, personal identification numbers, addresses, contact numbers, user’s photos, and other required information. It also includes payment data, such as the information collected for payment transactions, bank account numbers, and credit card information. Additionally, it includes data exchanged during communication with you, such as customer support requests and reports received from you.
2. Cookies, the website may store cookies on your computer when you visit the website. Cookies are pieces of data that uniquely identifies you as a user and can be used to improve your knowledge of the website and its user base.
3. Most web browsers automatically accept cookies, but you can modify your browser settings to decline all cookies or receive notifications when cookies are being sent. Please note that some or all of the services provided on this website may not function properly if you disable cookies. We may also link the information stored in cookies with any personally identifiable information you provide on our website.
4. When you visit our website, the web server automatically records your IP address (the unique address assigned to your computer), which allows other devices connected to the Internet to determine the origin of the data being sent. The server may also collect additional information, such as browser type, search engine, date and time of visit, and the URL of any website that referred you to our website. However, this information does not identify your personal identity.
5. Occasionally, users may be asked to provide their geographical location to benefit from certain services provided on the website.

How We Collect Your Personal Data:

Personal data may be collected directly from you through various means, including:

1. Products and services - when you access, provide your data, use our website, or sign a contract to become our client and use one of our products or services.
2. Direct or indirect interactions - When you complete and submit a form to us through our website, mobile applications, email, mail, or via phone call to our contact center. This includes any personal data you provide when making an inquiry, participating in a promotional offer, or any other form of communication with us.
3. Social media interactions - Any posts and interactions you have directly with us on our social media channels.
4. Browsing surveys - Data about how you use our website, including the date and time of your visit, the type of internet browser you use, and how you were referred to our website.
5. Web surveys - Our online web surveys enable us to collect specific data, such as your feedback on the appearance and functionality of our website and mobile applications. Additionally, we may also request information about various customer service elements. Given that providing your name and other details is optional.

Links to Other Websites and Third Parties on The Internet:

This policy applies to our website and all the services and programs it provides. If you navigate to another website or platform through our website, you should read the privacy policies of that site to determine their information security practices and privacy policy.

Purpose of Collecting Personal Data:

Personal data is collected and used for several reasons, including but not limited to:

1. Collecting and processing personal data to meet legal, regulatory, operational, and developmental requirements.
2. Fulfilling the necessary data requirements for providing services and electronic transactions.
3. Understanding users’ needs to improve products and services.
4. Enabling the development, operation, and improvement of the company’s products and services and the marketing to the company’s clients.
5. Allowing users to access services and conduct transactions.
6. Analyzing data and issuing reports that serve the necessary business requirements, such as statistical reports.
7. Archiving this information and data and/or using it for future communication with you.
8. Resolving inquiries or complaints you may have and improving the user experience across all company’s communication channels.

Your Rights Regarding the Processing and Protection of Your Personal Data:

Under the Personal Data Protection Law in the Kingdom of Saudi Arabia, data’s owner have the following rights, which primarily depend on the purpose of collecting and processing personal data:

1. Right to be informed:Data’s owner has the right to be informed of the purpose of collecting and processing their personal data, the legal basis for this purpose, the content of the data to be processed, the method of collection, the means of storage, and the parties to whom the data will be disclosed (where privacy notices can be one of the means through which data subjects can exercise this right).
2. Right to access your personal data:Data’s owner has the right to request a copy of their personal data through the available channels or via the email address provided in the contact details below.
3. Right to correct your personal data:Data’s owner has the right to request the correction of their personal data if they believe it is inaccurate, incorrect, or incomplete, through the authorized channels or via the email address provided in the contact details below.
4. Right to destruct your personal data:Data’s owner has the right to request the destruction of their personal data when the purpose of its collection and processing has been fulfilled, under certain conditions that do not contradict legal principles and legitimate interests, and upon the expiration of the legal and regulatory retention period.
5. Right to object to processing:Data’s owner has the right to object to the (collection, processing, storage, sharing, or disclosure) of their personal data without explicit or implicit consent, or if processing is for direct marketing purposes.
6. Right to restrict processing:Data’s owner has the right to request the restriction of processing their personal data for any purposes.
7. Right to transfer personal data:Data’s owner has the right to request the transfer of their personal data (processed data) that was collected directly from them and with their explicit consent to any party according to the policies followed by the company.

For more details about processing your personal data and how to exercise your rights, you can refer to the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 09/02/1443H and its executive regulations.

Sharing Your Personal Data:

We may exchange, process, and share any information and data you provide us with your full knowledge and/or collect from you with our partners, or third-party suppliers for legitimate purposes based on regulatory basis or operational needs, including but not limited to, conducting analyzes and studies, search engine service provider, and advertisers. Data is shared in specific ways aimed at achieving a public interest without causing any harm to national interests, the activities of entities, or individuals' privacy. This excludes data and entities exempted by official orders. When sharing your personal data, we ensure that it is shared through a secure and trusted environment, in accordance with relevant laws, regulations, and policies. We may take additional steps to ensure the protection of your data by signing a data sharing agreement according to specific terms and conditions that aligns with data sharing principles.

Contact Us:

If you have any comments, inquiries, or complaints regarding the privacy policy of Takamol Business for Services Company, you can contact the Data Management Office via the following email: Care.E@musaned.gov.sa