Service Level Agreement

Our Service Level Agreement (SLA) defines the standards of service delivery, ensuring transparency and reliability for our customers. It outlines response times, service availability, and resolution commitments.

Service NameResponse TimeService AvailabilityAutomation RateAverage Complaint Resolution Time
Domestic Worker VisaImmediate24/7100%3 - 5 business days
Disability VisaImmediate24/7100%3 - 5 business days
Alternative VisaImmediate24/7100%3 - 5 business days
Agricultural Worker VisaImmediate24/7100%3 - 5 business days
Hiring a Domestic Worker from Outside the Kingdom (Through Recruitment Agencies)8 minutes24/7100%3 - 5 business days
Hiring a Domestic Worker from Outside the Kingdom (Resume Selection Method)8 minutes24/7100%3 - 5 business days
Hiring a Domestic Worker from Outside the Kingdom with a Pre-Defined Trial Period8 minutes24/7100%3 - 5 business days
Hiring a Domestic Worker from Outside the Kingdom with a Pre-Defined Selection (No Trial Period)8 minutes24/7100%3 - 5 business days
Domestic Worker Interview Service5 days24/7100%3 - 5 business days
Transfer of Domestic Labor Services from Individual to Individual15 minutes24/7100%3 - 5 business days
Transfer worker services from individual to individual10 minutes24/7100%3 - 5 business days
Transfer worker services from Private recruitment company to individual10 minutes24/7100%3 - 5 business days
Transfer Services for Farmers, Fishermen, and Shepherds1 to 60 days24/7100%3 - 5 business days
Domestic Labor Transfer from Individual to Individual (Labor Market)10 minutes24/7100%3 - 5 business days
Authenticating the Contract Between Employer and Employee15 minutes24/7100%3 - 5 business days
Domestic Worker Salaries (Tracking Domestic Worker Salaries)Instant Transfer ( via a digital wallet or bank)24/7100%3 - 5 business days
Beta Version